🔥iFAYFAN Summer Gear Fest | 1500W Ebike From $588 | 🚚Free shipping across the US, Delivery in 3–7 days.
Applies to ifayfanifayfanbike.combike.com online store purchases only.
If you purchased your bike from a dealer or bike shop, please contact your original seller directly for their shipping policy.
We ship across the Continental United States (CONUS). We currently do not ship to Hawaii, Puerto Rico, or Alaska. For customers who wish to arrange international shipping through a third-party freight forwarder, please note that Ifayfan does not endorse or recommend any specific shipping provider, and third-party shipping documentation is not supported by our team.
Once your order is confirmed, it enters our fulfillment process immediately and may not be eligible for cancellation. If you wish to cancel, please contact us at help@ifayfanbike.com as soon as possible.
A tracking confirmation email will be sent for shipment status checking, with delivery typically taking 3–5 business days. Orders containing multiple items may be shipped in separate packages and delivered at different times. Please check your tracking information for individual shipment updates.
If you do not receive your order within 14 business days, please contact us at help@ifayfanbike.com. Please note that tracking information expires after 3 months. Claims submitted beyond this period may not be processable and could affect your eligibility for a return or refund.
Ifayfan offers standard shipping only, with or without signature required. Expedited and air shipping are not available. We do not ship to P.O. boxes.
Shipping carriers follow the default logistics arrangement and may not be changed upon request.
Free shipping is available on all bikes across the Continental United States (CONUS). For accessories and other items, orders over $99 ship free. Orders $99 and under incur a flat $19.99 shipping fee, which is non-refundable once the item has shipped.
Due to the high value of ebikes, we offer a Signature Required shipping option . The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended. Shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.
The signature service does not cover non-bike items.
In the rare event your order is lost, damaged, or stolen in transit, please contact us at help@ifayfanbike.com as soon as possible and we will assist you. Please note that Ifayfan is not responsible for items lost, stolen, or damaged due to carrier actions or inactions.
Please note that damage to the outer packaging does not necessarily indicate damage to the item inside. Due to the uncertainty of delivery and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise you to claim with the carrier as soon as you find any damage to the outer package. If the item itself is damaged, please contact our Customer Service team at help@ifayfanbike.com for assistance.
Returned items incur a restocking fee to help cover the carrier, warehouse labor, and handling costs involved in processing and inspecting each return. The following rates apply to returns processed under our Return Policy:
If you have any questions about your shipment, please do not hesitate to contact our Customer Service team at help@ifayfanbike.com.
For full return eligibility conditions, please refer to our Return & Refund Policy at ifayfanbike.com.
This policy applies to orders placed on ifayfanbike.com only. For questions, contact us at help@ifayfanbike.com.
